Shipping policy
SHIPPING POLICY
At FAVXO, we aim to make your shopping experience simple and reliable. We currently ship to selected international destinations available at checkout.
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive shipping confirmation and tracking information where available.
SHIPPING RATES
Standard shipping rates are calculated according to the destination and displayed at checkout before payment.
FREE STANDARD SHIPPING
Free standard shipping is available on qualifying orders of USD $98.40 or more to eligible destinations.
The free-shipping threshold is calculated based on the order subtotal after applicable discounts and before any taxes or other charges, where applicable.
Express or expedited shipping is not included in the free-shipping offer and may be selected at the customer's expense where available.
ESTIMATED DELIVERY
Estimated transit times are displayed at checkout based on the customer's delivery destination and selected shipping method.
Please note that processing time is separate from shipping/transit time.
Delivery estimates are not guaranteed. Delays may occasionally occur due to customs processing, carrier disruptions, weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.
INTERNATIONAL ORDERS
FAVXO ships to selected international destinations. Available shipping destinations and rates will be shown during checkout.
Depending on the destination, an order may be subject to import duties, taxes, customs charges or other fees imposed by local authorities. Unless expressly stated otherwise at checkout, customers are responsible for any such charges imposed upon importation.
TRACKING YOUR ORDER
Where tracking is available, tracking details will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update after receiving your tracking number.
You can also use the Track Order feature on our website to check your delivery status.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information.
Please contact us as soon as possible if you notice an error in your shipping address. We will try to assist before the order is dispatched, but changes cannot be guaranteed once an order has entered processing or shipment.
LOST, DAMAGED OR DELIVERY ISSUES
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at support@favxo.com with your order number and relevant details. Photos or other supporting information may be requested so we can investigate and provide an appropriate resolution.
MULTIPLE PACKAGES
In some cases, products within the same order may be shipped separately. You may therefore receive more than one package or tracking number for a single order.
QUESTIONS
If you have any questions about shipping or your order, please contact:
FAVXO
favxo.com